A five start after sales service and customer service is a key element to sucessfull business. As foreign online seller you may not speak the language of your German customers. It is not a good way to answer them in english or use translation tools. From experience it is needed…
For online sellers it is also a dutie to have precise knowledge about the legal warranty in Germany. The legal warranty is stated in § 434 BGB. What a lot of sellers do not know is that the product description and the product specifications will be part of the things…
Creating Trust and Boost your Online Business Customers are very sensitive regarding their contracting party. The image that has been created in the German media especially referering to Chinese sellers is really bad. You can check the german news for instance here: https://www.stern.de/wirtschaft/news/amazon-soll-fuer-steuerbetrug-durch-chinesische-haendler-haften-8191906.html https://www.welt.de/wirtschaft/webwelt/article172175314/Amazon-Warum-chinesische-Haendler-auf-dem-Portal-abgeschaltet-wurden.html https://www.focus.de/digital/videos/gefaehrlich-und-illegal-trick-spart-ihnen-20-prozent-bei-amazon-doch-sie-sollten-ihn-niemals-anwenden_id_6352746.html Beside that…
Although some basic laws are the same for all European Countries, each country in Europe has very specific laws that enterprises should not break in order to avoid legal conflicts. What a luck that the EU Memberstates have harmonized the right of withdrawal. But still this can be very tricky….
German news reported from time to time about seller practices mainly on the online plattforms Ebay and Amazon that will bring the German Government for some millions of income from the VAT, that usually every company has to pay. In the last time the newspapers have been focused on such…
Experts that make your Business in Germany safe Trust our company that has a network of specialists like tax consultants and lawyers and years of experience in helping foreign companies to do their VAT fillings and more. Our head office is located in Darmstadt the fourth biggest city in the…
