A five start after sales service and customer service is a key element to sucessfull business. As foreign online seller you may not speak the language of your German customers. It is not a good way to answer them in english or use translation tools.
From experience it is needed be said that the free translation tools making many mistakes.
How would you feel as a customer when you bought a product that was offered as a high quality product but the process of communication with the seller lacks quality?
Probably you would think this is a bad seller and that he only wants to sell the products no matter what is coming after the purchase. The customer may ask or refer to legal questions you can not answer because you have no knowledge how to deal these things.
In this case and in all other cases where you want to offer a five star customer service it is best to concentrate just on selling and let other do your customer service. Professionals with trained communication skills will provide the best service that is possible to your customers.
How does it work. Very simple?
- you or we register an Service Email Address where your customer requests will get answered.
- Your cusomters or your colleagues will send in customer questions.
- Our trained service specialists will answer the questions. In cases where you send us the questions we will send you the answer back so you can send them to the customer.
- Your customers will not recognize that there is a third party behind the service. It will look lilke 1st level service support
There are many ways and options how we can optimize your customer service. We can also offer a complete solution including telephone support.
Just get in touch with us to boost your online business because offering a great customer service is a key element for online business.
